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Aftersales
System Service & Support
A complete concept for maximum productivity and long-term safeguarding of value
WoodEye is one of your most important tools for increased productivity and quality.
Planned activities for maintenance and service reduce the risk of an unplanned operational stoppage directly entailing expensive loss of production. Through constant training measures you will benefit from all the system’s functions and possibilities.
Using systematic updating of the software, perhaps in conjunction with expansion of the hardware, WoodEye will provide the best dividend on your investment.
To safeguard the value of your WoodEye system we have created a complete concept for Service- Support, Training and Operational reliability, which is unique in the field of wood scanners. |
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Service-Support
Rapid responses lead to continuous production
– make use of our flexible support system
Our Helpdesk service means we provide quick, cost effective troubleshooting.We answer your questions by telephone and can connect direct to your system and work online.You avoid the costs associated with an idle production line. And, of course, if necessary, we will visit your factory for technical support on site. We offer our customers a service agreement, please contact us for more information. |
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Training
Knowledge is always a worthwhile investment – train yourself and become more efficient
Neither WoodEye nor knowledge of it remains constant. Personnel may leave and new employees need training. The production requirements can change - perhaps new timber must be hauled or new products manufactured. Upgrades and new functions emerge. In all cases, we can offer suitable training.
An up-to-date, sound knowledge about WoodEye is the basis for effective utilisation. It is also useful to provide revision training for your employees. It is encouraging and increases their commitment.
Would you like to know more about our training please contact us. |
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Operational reliability
Protect yourself against shutdowns – invest in our security package and a stock of spare parts
WoodEye is well-designed and carefully tested. Operational reliability is high. Should something unexpected happen, it’s to your advantage to be well-protected. If your hard disk were to crash, for example, production would come to a stand still. Valuable data would be lost. Delivery schedules ruined. And most critically, costs accrue as the minutes pass. In the worst case scenario, hours... With our security package, you avoid facing this scenario.
A stock of spare parts reduces the time for shutdowns – order in advance and be protected If you have a basic inventory in place with simple spare parts and working materials, you can save time and money when anything needs replacing.
We offer spare parts that have been tested and approved for WoodEye and are guaranteed to work.
Please contact us if you would like to know more about our security and spare parts packets.
All questions regarding the performance of your WoodEye scanner should always be directed to Innovativ Vision After Sales.
Phone: +46 13 - 460 51 00
Fax: +46 13 - 460 51 99
aftersales@ivab.se
HelpDesk
Phone: +46 13 - 460 51 12
Fax: +46 13 - 460 51 99
helpdesk@ivab.se
For all North American Clients you may use our toll free number:
Service toll free Hot Line - North America:
+1 866 966 3393 (available from 01:00 AM- 05:00 PM)
Or call our technical department at any time:
Phone: +1 770 995 6765 Choose Option 1 or dial Ext. 100
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